THE CANADIAN BANKERS ASSOCIATION:LIFE INSURANCE: THE WORDS AND THE MUSIC

The following is taken from the website of the Canadian Bankers Association:

THE WORDS

Consumer Protection.

Voluntary Commitments and Codes of Conduct.

CBA Code of Conduct for Authorized Insurance Activities.

The Purpose of this Code.

Canadian chartered banks are committed to meeting the insurance needs of their customers by providing them with access to authorized insurance products in a manner that serves customer interests. Banks will ensure that representatives offering these products are knowledgeable, provide clear product disclosure, respect customer privacy and provide prompt investigation of any problems customers may experience. This code sets out the minimum standards that apply to bank representatives who promote authorized insurance products in Canada..

The banking industry, through the Canadian Bankers Association, will review this model code from time to time to make sure that it is relevant and up to date.Training.

Bank representatives who promote authorized insurance products are properly trained, qualified and knowledgeable. Banks are committed to providing continuing education to their representatives on authorized insurance products.

THE MUSIC

http://www.cbc.ca/marketplace/in_denial/

Please visit the above site, click on the video and judge for yourself.