........is the 'sine qua non' of effective marketing.
It builds and secures lifetime client loyalty.
It is the manifestation of the laser like satisfaction of a recipient's core need for 'value added'...........never forgotten.
My first mentor in business who was a renowned success in the structural steel and real estate industries..........having purchased half of the prime real estate in Ottawa said,
"Dan, when I charge a client a dollar I make sure he receives $1.10 in value."
He told me this 40 years ago. To this day I am grateful to him for sharing his own lifetime of experience and success with me freely and generously.
Above all that I valued was his trust.
4/22/2007
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